Refund and Cancellation Policy

myqrpal is operated by Khaled Mossab Matar, sole trader, Romania (European Union). Contact: myqrpal@gmail.com.

All payments are processed by Paddle.com Market Ltd, our merchant of record. Paddle issues your receipt and invoice, and processes every refund back to the original payment method.

myqrpal Pro is a digital subscription: EUR 5.00 per month or EUR 50.00 per year, taxes shown at checkout. Access is activated on your account immediately after payment and renews automatically until cancelled.

There is nothing physical to ship and no return of goods is required for a refund.

You can cancel Pro at any time from your account settings, or by emailing myqrpal@gmail.com from the address on your account.

Cancellation stops the next renewal; you keep Pro features until the end of the period you already paid for. There is no cancellation fee and no minimum term.

If you are a consumer in the European Union or the United Kingdom, you have 14 days from the start of a subscription to withdraw and receive a full refund, unless you asked us to start immediately and consumed the service.

In practice we do not argue about this: within 14 days of a first payment, we refund in full on request, no questions asked.

If an annual or monthly renewal caught you by surprise and you have not used Pro features in that period, contact us within 14 days of the charge and we will refund it in full.

Beyond that, periods already used are not refunded, but you can cancel at any time to stop further charges.

If a fault on our side prevented you from using Pro for a meaningful part of a billing period, we refund or extend that period. Tell us what happened and we will make it right.

Duplicate or unauthorised charges are refunded in full as soon as they are confirmed.

Email myqrpal@gmail.com from the address on your account, or use the contact page, with your order or receipt reference from Paddle.

We reply within 1-2 business days and approve or explain the decision within 5 business days. Approved refunds are issued by Paddle to the original payment method and normally appear within 5 to 10 business days, depending on your bank.

Refunds are made in the currency of the original payment. We do not charge any processing fee for a refund.

A refund or cancellation never breaks a printed code. Every dynamic code keeps redirecting after your subscription ends. Only Pro features are locked.

Please contact us before opening a chargeback - it is almost always faster. If we cannot agree, EU consumers can use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.